If you have encountered some problems with the Android tv box you purchased, how do you troubleshoot it? How to solve some simple set-top box failure problems? Here are 7 common questions and solutions we have summarized.

Q1: What is the wifi module of each product, and what type of Bluetooth is it?

A---Q1: H96 MAX Plus, H96 MAX H2, H96 pro plus 2+16, H96 Pro H2, H96 Pro H3, H96mini These models of tv box wifi module for HS2734, Bluetooth 4.0  

B:H96 Pro, H96 Pro Plus, H96 MAX RK3399 wifi module is q9377, Bluetooth 4.1  

C：H96MAX X2 this model tv box wifi module is AP6330, Bluetooth 4.0  

D:H96 mini plus tv box This model of wifi module is RTL8189, no Bluetooth

Q2：H96 tv box does not support external mobile hard disk? What is the maximum support?

What is the maximum support for TF card or SD card expansion?

A2：Support for external mobile hard drives, up to 2TB. (The stick does not support) TF card supports up to 32G. (H96 max RK3399 supports up to 64G)

Q3. If the tv box lights up in blue, does not turn on the power, change the power supply, what should I do if I still don't turn on the machine after brushing?

A3:Cause: There is a problem with the HDMI cable or the HDMI interface.

Solution: Try to replace the HDMI cable first. If it still doesn't work, you can only return to the factory to check the specific reason.

Q4: What if the tv box does not turn on or lights up red and does not turn on?

A4: Reason: The power adapter is not powered or the power supply is insufficient. The red light does not turn on. There is another possibility that the EMMC partition error.

Solution: Try to replace the same matching 5V2A power supply, red light needs to be re-brushed.

Q5: What if the tv box stops at the startup logo screen and stops at the boot animation?

A5:Cause: The EMMC date partition was incorrect, causing the system to crash and fail to boot.

Solution: This situation needs to be re-flashed to restore the system. If the brush is invalid or cannot be brushed, it may be damaged by EMMC or other electronic components. It needs to be returned to the factory for inspection and repair.

Q6: What if the tv box stops at the startup logo screen and stops at the boot animation?

A6: The EMMC date partition was incorrect, causing the system to crash and fail to boot.

Solution: This situation needs to be re-flashed to restore the system. If the brush is invalid or cannot be brushed, it may be damaged by EMMC or other electronic components. It needs to be returned to the factory for inspection and repair.

Q7: What if the tv box Ethernet is not working?

A7: The user Ethernet network is not set properly, and the network cable or the Ethernet port of the box is abnormal.

Solution: Restart your network or replace other network cables. If the above two points can not be resolved. That is the box network port is abnormal, can not be remote assistance, need to return to the factory for testing.

Firmware upgrade

How to repair your tv box 

FAQ：

1.Start up stuck on start up interface (how to deal with it)

A : The boot card needs to be processed during the boot animation and boot video. If the flash fails, or the boot screen still stops after flashing, it is because the hardware DDR and flash have problems and need to be returned to the factory for repair.

2.WIFI cannot be connected

A: Customers use hotspots to connect to the network, restart the router to reconnect or replace the router and try again.

3.Bluetooth connection

A : ( 1 ) This product cannot connect to Apple devices such as iPhone with Bluetooth .

  ( 2 ) The device cannot be connected to the Bluetooth of this product because the model of the Bluetooth is incorrect and it is incompatible with this product. Need to compare models (eg Bluetooth 4.1 to 4.1 , 4.0 to 4.0 )

4.No signal when connected to HDMI

A : The HDMI cable has problems, or there is a false soldering or false soldering on the HDMI interface, which causes the display to fail. You can try to replace the HDMI cable first . If it still fails, you can only return to the factory to check the specific cause

5. Flash tutorial: model identification, memory identification, CPU solution identification, flash tool ( hardware and software )

( 1 ) The flashing firmware name starts with the model name

( 2 ) The memory configuration is basically firmware flashing. One firmware can flash 2G + 16G , 4G + 32G, 64G at the same time . If it is not flashing, the firmware name will indicate which configuration firmware.

( 3 ) The CPU now has three solutions, Amlogic , Rockchip , Allwiner , and the model of the CPU is marked on the bottom of the product .

( 4 ) Amlogic flashing tool name: USB_Burning_Tool . Rockchip flash tool name: FactoryTool . Allwiner flashing tool name: PhoenixUSBPro 

6. Firmware download: flashing new firmware, or a few want to restore the original firmware

   The new firmware is provided by our company with the download link of Baidu Cloud Disk or Google Web Disk. To restore the original firmware, you can find the device options in the settings interface of the product main interface, enter the bottom to see the firmware version date, and then provide Corresponding firmware version

6.What problems can be solved by brushing (card brush, machine brush)

1.Preparation tools before flashing

( 1 ) The card swipe can only be operated when the product can be booted normally. You only need to prepare a U disk, import the firmware from the computer into the U disk, and follow the tutorial.

( 2 ) Computer flashing needs to be prepared, double-ended USB cable, toothpick. (There will be operation video tutorials, flashing tools, flashing firmware, drivers in the download link)

2.Problems encountered during the flashing process ( such as get key failed, when to click update / restore), and when to replace the license)

( 1 )Display get key failed, you need to replace the license

( 2 )After re-importing the firmware, you can click update / restore

( 3 )During the flashing process, you will encounter: unable to read the device (reinstalling the driver); firmware analysis fails when the firmware is imported (firmware is damaged, re-download); flashing will fail within ten percent (firmware version error or Product hardware is broken).

3. Under what circumstances need to flash

BUG appears in the system settings of the product , pre-installed applications are unavailable, and the product stops at the startup screen when the product is turned on. These situations can be handled by flashing the machine 

4.Which situations can only be returned to the factory for repair.

All hardware problems can only be returned to the manufacturer for repair, such as: the USB port cannot be used, the TF card cannot be used, the HDMI interface has no effect, and the power interface is not powered on.